Frequently Asked Questions

Our office and packing unit are in Wanpora, Kulgam, Jammu & Kashmir. Everything we sell is harvested in Kashmir — nothing is sourced from outside the valley. The exact source village or district for each item is named on its own product page.

Products are sorted and packed at our unit in Jammu & Kashmir. Product-specific handling, ingredients, storage guidance, and regulatory information are listed on each product page.

Store them in an airtight container away from heat, moisture, direct sunlight, and strong odours. Walnuts naturally contain oils that can turn stale over time, so refrigerating them after opening helps preserve freshness for longer.

The papery outer skin is left on deliberately — it helps protect the cloves from bruising and moisture loss during handling and storage. You can peel only what you need for a recipe and keep the rest sealed in its natural covering.

Keep it in its sealed jar or an airtight container, away from direct light, heat and moisture, with the lid closed tightly after each use. Light and air are what make saffron lose colour and aroma over time.

Kagzi Badam is sold in-shell with a thin, paper-like shell you can crack open by hand. Mamra Badam is a wild, shelled kernel from the high mountain belt near Kupwara and Gurez, smaller in size with a richer, oilier taste, and priced higher because the yearly quantity is limited.

Shipping is free on every order, with no minimum order value. Orders are dispatched from our Wanpora, Kulgam facility within 24–48 hours. Transit typically takes 3–5 business days for metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata) and 5–7 days for the rest of India.

Once your package is dispatched, you'll receive a tracking link via SMS, WhatsApp, and email. You can also enter your Order ID on our 'Track Order' page for courier updates.

We accept UPI (Google Pay, PhonePe, Paytm, BHIM), Credit Cards, Debit Cards, Net Banking, and Online payment.

If Deenz Organics has provided you a private promo code, enter it in the promo field on the Cart page and click Apply.

We offer a competitive 7-day return, replacement, and refund policy. If you receive a damaged package, a defective item, an incorrect variant, a missing item, or experience any issue or dissatisfaction with what you received, contact us within 7 days of delivery with your order details and photos. We provide a 100% free return, prompt replacement, or full refund with zero return shipping charges or restocking fees.

Yes — we supply bulk quantities (5 kg to 500 kg+) to bakeries, restaurants, health food manufacturers, and corporate gifting. Visitors are welcome at our office and sorting unit in Wanpora, Kulgam; please call +91 60060 49016 ahead so we can schedule your visit.

Yes. Deenz Organics is a GST-registered business (GSTIN: 01GRAPD6681K2ZS) and holds a valid FSSAI food business license (License No. 21026233000090). Our registered office and packing facility is at Wanpora, Kulgam, Jammu & Kashmir - 192231, India, and GST tax invoices are issued for every order.