Privacy Policy
Effective Date: July 22, 2026 | Deenz Organics, Wanpora, Kulgam, J&K - 192231
Our Customer Privacy Promise
At Deenz Organics (Main Office: Wanpora, Kulgam, Jammu & Kashmir - 192231), we respect your trust. We collect only the information needed to fulfil and dispatch your order across India. We never sell, rent, or trade your personal contact details to marketing agencies or third parties.
1. Information We Collect
When you browse our platform, place an order, or send an inquiry, we collect the following limited details:
- Identity & Delivery Credentials: Full name, complete delivery address, landmark, PIN code, email address, and contact phone number.
- Order & Transaction History: Commodity selection (e.g., Kashmiri Walnut Kernels, Mountain Garlic Cloves), package weight variants, invoice ID, and live delivery status.
- Customer Support Logs: Messages, feedback, or review comments submitted directly through our contact form or WhatsApp hotline.
- Technical Diagnostics: Anonymized IP addresses, browser types, and session tokens to protect against cross-site request forgery (CSRF) and checkout fraud.
2. How Your Data Is Utilized
Your information is used strictly for legitimate e-commerce operations:
- Processing, vacuum packaging, and dispatching orders directly from our central sorting unit in Wanpora, Kulgam, J&K.
- Sending real-time order confirmation receipts and live courier tracking links via SMS, WhatsApp, and Email.
- Providing customer support for freshness, replacement, refund, or delivery inquiries.
- Validating promotional discount codes (such as `private promotional code` or `private promotional code`).
3. Financial Data & Payment Gateway Security
We prioritize complete financial transaction security:
All online payment processing is executed via 256-bit encrypted, PCI-DSS Level 1 certified payment gateways (e.g., Razorpay Gateway).
Deenz Organics NEVER stores, views, or records your full credit/debit card details, bank account passwords, or UPI PINs on our servers.
4. Trusted Courier Partners
To deliver fresh mountain harvests swiftly across 19,000+ pincodes in India, we share delivery address details exclusively with licensed logistics partners (e.g., BlueDart, Delhivery, Express Air Cargo, India Post). These partners are legally restricted from using your phone number or address for any purpose other than executing delivery.
5. Your Rights & Data Officer Contact
Under Indian Information Technology legislation and international privacy regulations, you retain full ownership of your data. You may request account deletion or data modification at any time by contacting our Privacy Officer:
Privacy & Grievance Officer
Deenz Organics Headquarters
Wanpora, Kulgam, Jammu & Kashmir - 192231, India
GSTIN: 01GRAPD6681K2ZS • FSSAI Lic. No: 21026233000090
Contact: Deen Mohd & Raashid Din
Email: support@deenz.in | Phone: +91 60060 49016