Terms & Conditions

1. Business Identity, Registration & Sourcing

Deenz Organics operates its packing unit and registered office at Wanpora, Kulgam, Jammu & Kashmir - 192231, India, founded and managed by Deen Mohd & Raashid Din.

Our products (Akhrot Giri / Kashmiri Walnut Kernels, Mamra & Kagzi Badam, Pure Mongra Saffron, and Kashmiri Mountain Garlic) are sourced from Jammu & Kashmir: walnuts from Pahalgam and Kulgam, saffron from Pampore, and garlic from Pampore and Kulgam. We do not import or blend in produce from outside Kashmir.

2. Natural Produce Characteristics & Variations

Because our products are raw, unbleached, and preservative-free agricultural produce:

• Natural variations in kernel colour, garlic bulb skin shade, and shape are inherent to mountain-grown produce.
• Product photographs represent our actual products; minor visual variation across seasonal batches is normal and expected.
• Package weights (e.g., 250g, 300g, 400g, 500g, 1kg) are verified on digital scales at the time of packing.

3. Pricing, Taxes & Payment Methods

All prices listed on our website are in Indian Rupees (INR) and include applicable Goods and Services Tax (GST). We reserve the right to adjust prices periodically based on seasonal crop yield fluctuations. Supported payment options include Razorpay Gateway (UPI via Google Pay, PhonePe, Paytm, BHIM, Credit/Debit Cards, Net Banking) and Online payment.

4. Order Dispatch & Mountain Transit Conditions

Orders are dispatched from our Wanpora, Kulgam unit within 24–48 hours of order confirmation. Courier transit generally takes 3–5 business days for major metro cities and 5–7 days for the rest of India. Severe weather on Jammu & Kashmir's mountain routes may occasionally cause delays beyond our control.

5. Returns & Refunds

Food items are not returnable once delivered. We cannot accept returns or exchanges after delivery for change of mind, taste preference, or natural differences in colour, size or appearance. If your order arrives damaged, incorrect, missing an item, or with a genuine quality issue, contact us at +91 60060 49016 or support@deenz.in within 7 days of delivery with your order details and photographs. See our Return & Refund Policy for full details.

6. Intellectual Property Protection

The brand name 'DEENZ ORGANICS', our logo, farm photography, product descriptions, and web design are protected under Indian intellectual property laws. Unauthorized duplication or commercial misuse is strictly prohibited.

7. Governing Law & Legal Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of India. Any disputes or claims arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Kulgam / Srinagar, Jammu & Kashmir, India.