7-Day Return & Refund Policy

1. 7-Day Return & Replacement Window

At Deenz Organics, customer satisfaction is our top priority. We offer a competitive 7-day return, replacement, and refund window starting from the exact date your package is marked as delivered by the courier partner.

Whether an item arrived damaged, defective, leaking, or if you received an incorrect product, or are unsatisfied with the quality of what was received, you can initiate a return or replacement request within 7 days of delivery.

2. What Is Covered Under Our 7-Day Policy

You may request a free return, prompt replacement, or full refund if your order meets any of the following criteria:

• Transit Damage or Broken Seal: The outer parcel, jar, or vacuum packaging arrived crushed, leaking, or torn in courier transit.
• Defective or Quality Concern: The harvest shows uncharacteristic discoloration, spoiled batch, mold, or insect infestation.
• Incorrect Item or Variant: You received a different weight variant, grade, or product than what was confirmed in your order.
• Missing Item: Any item or pack is missing from your delivered package.
• Product Problem or Dissatisfaction: If the product received has any problem or does not match our described quality standards, reach out within 7 days for a hassle-free resolution.

For returns or exchanges, items should be kept in their original packaging or container with the remaining produce intact.

3. Zero Return Fees (100% Free Returns)

We believe in honest, transparent commerce. When you initiate an eligible return or replacement within the 7-day window:

• No Return Shipping Charge: Return shipping is 100% free. Deenz Organics arranges courier reverse pickup (where serviceable) or reimburses return shipping costs.
• No Restocking Fee: We never charge restocking fees, processing fees, or convenience deductions.
• Free Replacement Shipping: If you choose a replacement, the fresh replacement parcel is dispatched with priority express shipping at no additional cost.

4. How to Request a Return or Replacement

5. Refund Timelines & Payment Methods

• Prepaid orders (UPI, cards, net banking): Refunds are processed back to the original payment source within 3–5 bank working days.
• Cash on Delivery (COD) / Direct UPI orders: Refunds are transferred directly via UPI or NEFT/IMPS bank transfer once you confirm your payment details.
• Zero Deductions: The entire invoice amount (including any taxes or items) is refunded in full.

7. Order Cancellations

You may cancel your order at no cost any time before it is dispatched from our Wanpora, Kulgam facility (usually within 12–24 hours of placing the order). Once an order has been dispatched and handed to the courier, it cannot be cancelled, but remains fully covered by our 7-day return and replacement policy upon delivery.